At Community Festival we aim to create an event that’s truly accessible for all, which is why – for the past 15 years – Festival Republic (who own and operate Community) are signed up to Attitude is Everything to achieve this goal.

A charity set up to help improve deaf and disabled people’s access to live music, as well as to support the music industry in making live music events more accessible, Attitude is Everything started life as a pilot project in 2000, growing into a fully independent charity which is now part of the Arts Council England’s National Portfolio of organisations.

Community Festival has a dedicated Access Team working all year round to constantly improve the experience for access customers. Our team can be found at the festival itself, working alongside Attitude is Everything volunteers.

In order to provide the best possible experience, we ask that everyone who wishes to use the access facilities at Community Festival complete and submit an Access Requirements Form before 1st July.

THE ACCESS REQUIREMENTS FORM IS NOW CLOSED.

If you have any questions regarding disabled access, please contact the access team at accessuk@festivalrepublic.com

REQUIRED DOCUMENTATION

When applying for access at Community we ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation we will be unable to grant you access, or provide complimentary PA Tickets.

Please note: If you are on the Festival Republic access database (i.e. have previously applied and had an application approved within the last three years) you will not need to re-supply documentation.

Accepted forms of documentation are:

• DLA (Care and / or mobility)
• PIP (Personal Independence Payment)
• A Medical professionals letter (To be reviewed case by case)
• Armed Forces Independence Payment
• War Disablement Pension
• D/deaf or blind registration
• The Nimbus Access Card
• Blue Badge (Permitted for parking requests only)

If you do not have one of the forms of documentation listed above, please contact us and we’ll be able to advise further. Alternatively, if you do have required documentation but are unable to include it in your application, please state you will forward it to us (by email, fax or post) in the ‘Additional Notes’ box on the form.

All submitted documentation is kept strictly confidential and securely destroyed after processing.

ACCESS DATABASE

Whilst submitting your application form, you can choose to join Festival Republic’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.

Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.

TIMELINE

We aim to process all applications within 4 weeks of customers submitting an Access Requirements Form; however, due to demand, this is not always possible.

Once your application has been approved we will send a confirmation email, detailing the facilities you have requested access to, and confirming your PA Ticket (if applicable).

Nearer the event successful applicants will also be sent an email containing a downloadable Access Guide.

Everyone who successfully applies for access at Community Festival will be sent an Access Guide (via email) prior to the event. This will include detailed access information specific to the event.

The Access Guide includes:

• Arrival Information
• Site Changes and Updates
• Access Maps (including route distances, charging points, accessible toilet and platform locations and more)
• Opening Times
• Access Facilities and more!

We recommend saving and printing a copy of our Access Guide for your own reference (once available). No hard copies will be available on-site.

A downloadable copy of our Access Guide will also be available here nearer the event.

If a customer is unable to attend Community Festival without the support from a Companion/PA then we will provide an additional ticket at no extra cost.

You can apply for a Companion/PA Ticket when completing your Access Application Form.

Please note:

• You do not need to purchase a Companion/PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying. We are unable to refund tickets purchased for Companion/PAs.
• Companion/PA Tickets are provided on the expectation that Companion/PA’s are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
• Companion/PA Tickets must be applied for via the Access Requirements Form, and can only be approved by members of the Access Team.

CHILD (UNDER 12)

If a child under the age of 12 (aged 11 or younger) at the time of the event requires a PA Ticket, please contact us directly so we can advise.

TRAVEL

We strongly advise planning your journey before leaving for Community Festival. Specific travel information will be sent out via email to Access customers prior to the event.

For those travelling by public transport, please refer to the Travel Section of this website for more information.

Accessible viewing platforms and toilets are provided at Community Festival. These are controlled by a wristband system, and managed by the Access Arena Manager. To ensure they run smoothly, each location has its own team of stewards and security.

ACCESSIBLE VIEWING PLATFORMS

All platforms have ramp access, wheelchair accessible toilets and charging points. Limited seating is also available at each platform.

As platforms have a limited capacity these are strictly for access customers, plus one (1) companion.

We operate our platforms on a first come, first served basis and, whilst we try to ensure that we have sufficient space for everyone, demand varies by artist and at times there may be a wait.

ACCESSIBLE TOILETS

Wheelchair accessible and standard toilets are located at all of our viewing platforms.

TEMPORARY IMPAIRMENTS

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there may be some walking required between stages.

EFFECT LIGHTING

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

MEDICATION

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.

MEDICAL AND WELFARE

Medical and Welfare Facilities are available throughout the entire event and are clearly signposted. Doctors, paramedics, first aiders and fully equipped ambulances are based at our medical facilities, along with contacts for local pharmacies and emergency dentists.

SECURITY AND STEWARDS

Security and Stewards are on hand in and around the festival.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

GROUND CONDITIONS / WEATHER

Community Presents is an outdoor event taking place at Crystal Palace Park.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

Our Access Viewing Platforms are uncovered so please dress appropriately, and for all weather conditions.

The Access Team are not currently working, however are due to return in the coming months. If you require further assistance or information that cannot be found on the website, please contact Customer Services via:

• Email: access@communityfestival.london
• Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
• Phone: 0207 009 3487
• Fax: 08700949100

Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all enquiries within two working days, however this may take longer during busy times.